Martin, it's always about people.
This was the answer of my great mentor Ernie.
Back in 2003 I was working as IT Consultant in the Jiangsu Province area (China) for a Tannery and a Leather Goods factory. Back then Ernie was President of the company. We were walking through the factories and talking. Me mostly asking about stuff I saw and him answering.
During one walk I asked Ernie what are his biggest issues he's dealing with and this was his answer.
Back then I didn't know how deeply philosophical his answer was. This statement become my credo and first focus.